The challenge: source QA testers in the United States
As a rapidly growing SaaS company, Canopy needed to scale its quality assurance (QA) to match evolving product demands and tight release schedules. Yet traditional onshore hiring became unsustainable due to cost prohibitive U.S. salaries, increased recruitment costs, and limited access to top-tier QA talent.
The company recognized that without a more adaptive and cost effective staffing solution, its ability to deliver timely, stable software releases could be compromised. So Canopy set out to find highly skilled, dedicated staff outside of the U.S. as quickly as possible.
The solution: offshore outsourcing the top 1% of talent
To address these challenges, Canopy partnered with Outsourced in 2018 to build a dedicated offshore QA team. Skilled candidates were sourced from the top 1% of global talent, aligning technical and cultural fit to the company's requirements. A shortlist was then presented to Canopy, providing full control over selection, and the most outstanding professionals onboarded within a few weeks.
Before long, the offshore QA team became deeply integrated with the onshore development team, proactively handling regression testing and bug verification. This allowed U.S. staff to focus on the big picture with full confidence QA would be handled.
Jake Astle at Canopy says testing consistently achieved a high standard, and that “the Outsourced team acted as a critical safety net, surfacing high-priority product issues before they ever reached production. Their proactive problem identification directly strengthened the stability of our product and protected the user experience.”
The business impact
What began as a directive to find a reliable QA team turned into a long-term outsourcing partnership supporting Canopy’s product roadmap. Significant improvements were delivered across its development processes, reports the client, which built momentum.
“Outsourced greatly enhanced our operational efficiency by reducing cycle times and accelerating sprint releases," says Astle. Thanks to the team's dedication, "rigorous execution and rapid turnaround on validation tasks ensured that engineering stayed on track."
Years of collaboration with Canopy has also instilled deep product knowledge in the QA testers, creating refinements once thought impossible.
Astle adds, "Our QA team now contributes to test case development and process improvement, proving that an outsourcing partnership can deliver innovation.” It's in this way that an Outsourced team acts as a true extension of a company's own.
Outsourced helps you hire and retain the top 1% of talent worldwide, with world-class managed operations supporting your success. Talk to a staffing specialist today — or estimate your monthly savings on popular roles using our calculator below.
