Skip to content

Eucalyptus affordably expands patient support in outsourcing partnership

Industry

Healthcare

Challenge

Maintaining speed and efficiency during a period of rapid growth.

Results

After stabilizing patient support, Eucalyptus went on to fill key positions cost effectively.

ROLES OUTSOURCED

Patient Support Specialists, Clinical Audit Analyst, Medical Administration Specialist, CX Team Lead, HR Administrator, IT Support Analyst, Legal Administrator, Copywriter

www.eucalyptus.health/

“The main benefit of working with Outsourced has been the ability to scale quickly with great cost efficiency.”

Jed Finlay

Senior Manager of Patient Support, Eucalyptus

Outsourced_LP_Case study_Eucalyptus_image_1a_FC

Meet the client

Eucalyptus is a healthcare technology company building digital experiences for patients. Their healthcare brands (Juniper, Software, Kin, and Pilot) form the connective tissue between telehealth consults with doctors, pharmacy delivery, and ongoing patient care.

As one of Australia’s fastest-growing startups, scalability is paramount for Eucalyptus. To maintain speed and efficiency, they decided to expand their staff through global outsourcing.

We spoke with Jed Finlay, Senior Manager of Patient Support at Eucalyptus, to find out why the company chose to work with Outsourced.

Jed Finlay shares his experience with Outsourced.

The challenge: meeting patient demand

To keep up with rapid growth in demand, Eucalyptus needed to scale quickly. Their first priority was expanding their Patient Support team to continue providing excellent service amidst an increase in patient volume. They also wanted to ensure cost-efficiency, and decided that offshore staffing would be the best approach.

Finlay said their ideal global staffing provider had to be able to source talented professionals in a time zone compatible with their Sydney HQ.

The solution: outsource top talent

Offshore outsourcing to the Philippines was the answer. Eucalyptus considered and compared a handful of providers, but Outsourced stood out in offering the top 1% of talent globally. Finlay cited Outsourced’s “great team and great facility in the right location” as the most important deciding factors, along with glowing recommendations from other companies.

Within just 6 weeks of making the decision to work with Outsourced, Eucalyptus was able to onboard their first Philippines-based team member, who joined Patient Support. Over the following weeks, they continued to expand the team and see positive results. “The Filipino staff are always very happy and proud to take on new work,” noted Finlay.

After proving success with Patient Support, Eucalyptus decided to build outsourced teams for other departments, including Growth and Operations teams.

The business impact

Eucalyptus has since filled a number of additional positions via Outsourced, including:

Clinical Audit Analyst
Copywriter
CX Team Lead
HR Administrator
IT Support Analyst
Legal Administrator
Medical Administration Specialist
And many more!

“We love our Filipino staff,” said Finlay. “The biggest learning for me has been both how friendly the Filipino staff are, but also the passion for their work.”

When asked whether they would recommend Outsourced to companies like theirs, Finlay responded, “Yes, absolutely. We’ve got a great office here with Outsourced, and a great support team who are always willing to help. We are very happy.”

Outsourced helps you hire and retain the top 1% of talent worldwide, with world-class managed operations supporting your success. Talk to a staffing specialist today — or estimate your monthly savings on popular roles using our calculator below.