The challenge: hire an admin assistant
Most businesses can attest to the challenge of sourcing talent during the Coronavirus pandemic. For Con App Inc. HR Manager Dacia Pelligrino, 2020 was a difficult time in HR. Recruitment was one of countless daunting tasks on her to-do list. Yet the Richmond office couldn’t get by without an administrative assistant to support its operations.
The ideal candidate would have the right qualifications and be able to complete assigned tasks in a timely manner. Finding someone who would excel in a remote work arrangement was crucial, too. It was on her brother’s recommendation that Pellegrino reached out to Outsourced for outsourced admin support.
The solution: offshore outsource admin support
When Pelligrino sought help from Outsourced, she was thrilled to discover that not only would she receive a shortlist of candidates, she could also choose who to interview.
The successful candidate was Christine Rose Sibalo — a qualified Outsourced administration assistant based in the Philippines, sourced from the top 1% of candidates globally. She has worked according to U.S. time zones for many years, and in her four years of tenure, she’s proven her dedication.
“[Christine] has been highly communicative,” says Pelligrino. “She’s extremely attentive and responsive when our system flags something. I love that she asks me what to do when unexpected things happen because everything we do is job-costed.” Christine isn’t the only one who impressed, either.
“Outsourced leaves no stone unturned,” continues Pellegrino. “For instance, my Customer Success Officer Christopher is great at reminding me about completing my monthly employee reviews, but he never badgers. And the IT department’s responsiveness when we need assistance has been phenomenal.”
The business impact
Christine now works a flexible day schedule instead of nights, which the company didn’t hesitate to approve. The company has since hired another Filipino team member through Outsourced, this time an office-based hire. Pellegrino says they’ll soon be celebrating two years with Con App Inc.
Her advice for others? Put processes in place from the beginning. This has ensured their Philippines team meets expectations without micromanagement. Pellegrino reports, “We’ve developed a great relationship. They’ve been able to do everything we need them to do, and it’s amazing.”
Outsourced helps you hire and retain the top 1% of talent worldwide, with world-class managed operations supporting your success. Talk to a staffing specialist today — or estimate your monthly savings on popular roles using our calculator below.
